terms and conditions herewith will refer to the person(s) making a
booking as the “Guest” or “Guests”, and the
establishment (Trandie Marina Resorts Sdn Bhd), including its
employees, as “Trandie Marina Resorts”, “We”
or “Our”. Please read through the list below carefully as
the list states Trandie Marina Resorts’ contractual rights and
obligations to its Guests, as clearly as possible. Trandie Marina
Resorts Sdn Bhd’s primary office and location of conducting
business is located at Block J, Unit No. 2, 1st Floor, Jalan Batu Bersurat, Berakas, BB3395, Brunei Darussalam.
Booking and Payment of Packages
total price shown on your booking form may not be the final price,
and as such the final price will be quoted to you by invoice before
you have entered your booking details and card details.
- A minimum charge of 2 Adults will be charged for each package.
- A single surcharge of BND 10/person will apply for any public holiday and/or weekend (Saturdays and Sundays) during your stay.
- All room upgrades are subject to availability.
ensure availability of rooms and packages, Trandie Marina Resorts
requests that Guests make bookings a minimum of 21 days before your
arrival date. All bookings are provisional until bookings are paid
in full and Guests have received a confirmation of booking by email.
bookings of packages must be paid in full at least EITHER (i) 14
days in advance of package start date for overseas bookings OR (ii)
7 days in advance of package start date for local (within Brunei)
bookings. Payments can be made either through credit card or by
direct bank transfer (we will include our bank details in our
invoice). Non-receipt of package payments by the stated due dates
will result in bookings subject to cancellation at our discretion.
add-ons or miscellaneous goods/services (e.g. refreshments) being
purchased on site (i.e. not included in your package) from Trandie
Marina Resorts will be settled in Brunei Dollar cash terms only.
note that all packages will only cover transport starting from the
Kianggeh (Bandar) jetty and ending back at the Kianggeh jetty,
unless explicitly stated in the confirmation email.
Changes & Amendments to Packages (including Special Requests)
possible, Trandie Marina Resorts will do its best to accommodate any
special requests by Guests. This includes (and is not limited to):
meal requirements, physical disabilities, room requests, etc.
by Guests should be made during the booking process under the
“Comments” section of the booking form.
- Should any
changes be requested once the invoice has been issued and package
has been paid for in full, Trandie Marina Resorts will do its best
to accommodate the changes (accompanied with any relevant rate
changes or extra charges). We however cannot guarantee that changes
requested can be met. We will also issue a new invoice based on
updated changes if made.
- Should we
be unable to meet a Guest’s requests for changes post-payment,
and the Guest decides to cancel their booking, then the booking will
be subject to cancellation fees as below.
- Should any
activities in a Guest’s package be unavailable on the day they
are scheduled to occur, due to reasons beyond Our control (e.g. poor
weather conditions), We reserve the right to substitute the original
activity for other activity/activities at Our own discretion and
also depending on the Guests preference. We are not responsible for
any costs or expenses incurred by the Guest as a result of
a Guest chooses to shorten their stay or check out early once their
package has started, no refunds will be given.
cancellation of packages by Guests should be done by email,
addressed to firstname.lastname@example.org.
note – cancellation of Guests’ packages will only be
valid once we receive the Cancellation email from said Guest, and
have sent confirmation of cancellation to said Guest’s email
fees are as below:
|Number of days before package start date||Cancellation fee|
|3-7 days||50% of total package cost|
|0-2 days||100% of total package cost|
unable to arrive on the starting day of the package will also be
subject to the cancellation fee of the total package cost as well.
of payments made by credit card, and issued based on cancellation of
packages will take approximately 1-2 months to clear, based on
processing time by our payment gateway. Should payments be made in
cash, refunds can be picked up from our Batu Bersurat office. Should
payments be made by bank transfer, refunds should take no longer
than 2 weeks to process. Refunds made by bank transfer are subject to bank transfer fees.
Marina Resorts reserves the right to cancel or modify reservations
where it appears that a Guest has engaged in fraudulent or
inappropriate activity or under other circumstances where it appears
that the reservations contain or resulted from a mistake or error.
We reserve the right to cancel or amend bookings if they do not
adhere to Our terms & conditions.
Force Majeure & Limitation of
or refunds will not be made for changes that arise as a result of
situations outside of Our control, for example, cancellation of
airline flights. When We refer to circumstances beyond our control,
We mean any event that We could not foresee or avoid, even after
taking all reasonable care.
circumstances of Force Majeure will usually include, but are not
limited to: war or threat of war, riots, terrorist activity, civil
strife, strikes and other industrial disruption, technical problems
with transport including changes imposed due to rescheduling or
cancellation of flights by an airline or main charterer or
alteration of the airline or aircraft type for reasons beyond Our
control or that of Our suppliers; closed or congested airports or
of Nature (including fire, flood, earthquake, storm, hurricane or
other natural disaster) or nuclear disasters, fire,
quarantine, epidemics, health risks, actual or threatened severe
weather conditions, Government action, change to Foreign Office
advice to advise against travel to the Guests’ destination,
significant building work on-going outside of the Guest’s
accommodation (such as resort development) or other events beyond
a Force Majeure occur, We may have to change and/or terminate
arrangements for Guests after departure. If this situation does
occur, We regret that We will be unable to make any refunds, pay
Guests compensation or meet any costs/expenses Guests may incur as a
anything contained in these Terms and Conditions to the contrary,
Trandie Marina Resorts and its affiliates shall not be responsible
for indirect damage, damage arising from consequential damage or
special circumstances, including but not limited to loss of revenue,
loss of profit, loss of use, loss of opportunity, arisen out of the
performance or non‑performance of obligations under this Terms
Trandie Marina Resorts’
Responsibilities and Contractual Obligations to its Guests
there be any service provided by Trandie Marina Resorts that is not
reasonable or of sufficient standard to Guests, then Guests should
notify Us immediately or as soon as possible, so that We may rectify
the issues if and where possible. A written record of complaints
should be kept by Guests. Once We have been notified, We will do
everything reasonably possible to resolve said issue as soon as
note: Failure by Guests to notify Trandie Marina Resorts of any
issues encountered while staying with Us, unfortunately results in
Trandie Marina Resorts being unable to resolve with said issues
and/or claims with Guests.
Marina Resorts accepts responsibility should Guests encounter
personal injury, illness, death, or other losses and damage as a
direct result of inappropriate actions, lack of actions and/or
behaviour of employees of Trandie Marina Resorts.
note that Trandie Marina Resorts will not be liable for the
following circumstances –
or lack of action(s) by said Guests affected,
or lack of action(s) by 3rd parties not
affiliated with Trandie Marina Resorts,
or events beyond Our control, which could not have been avoided or
foreseen even with all due diligence and care.
Trandie Marina Resorts is found to have been directly liable and
responsible for loss of/damage to Guests’ property or
possessions, the maximum amount that We will pay per affected Guest
is BND $30. As such, We recommend strongly that Guests buy travel
insurance with sufficient and appropriate coverage before embarking
on their package with Us.
- In the
event of Guests suffering from injury, illness or sickness, Trandie
Marina Resorts will offer reasonable assistance, at its own
Guest Behaviour & Responsibilities
- All guests staying at the resort are expected to conduct themselves
in an orderly and acceptable manner and not to disrupt the enjoyment
of other guests. If in Trandie Marina Resort’s opinion or in
the opinion of any hotel manager or any other person in authority,
the Guests’ behaviour or that of any member of the party is
causing or is likely to cause distress, danger or annoyance to any
of the other guests or any third party or damage to property,
Trandie Marina Resorts reserves the right to terminate the concerned
Guests’ holiday arrangements with the resort immediately. In
the event of such termination Trandie Marina Resorts’
liability to the Guests and/or the party will cease and the Guests
will be required to leave their accommodation or other service
immediately. Trandie Marina Resorts will have no further obligations
to the Guests and the rest of the party. No refunds for lost
accommodation or any other service will be made and Trandie Marina
Resorts will not pay any expenses or costs incurred as a result of
termination. The Guests may also be required to pay for loss and/or
damage caused by their actions. Trandie Marina Resorts will hold the
Guest and each member of the party jointly and individually liable
for any damage or loss caused by the Guest or any member of the
party. Full payment for any such damage or loss must be paid direct
to the hotel manager or other supplier prior to departure from the
resort. If the Guest fails to make payment, he/she will be
responsible for meeting any claims (including legal costs)
subsequently made against Us as a result of the Guest’s
actions together with all cost the resort will incur in pursing any
claim against the Guest. Trandie Marina Resorts cannot be held
responsible for the actions or behaviour of other guests or
individuals who have no connection with the Guest’s holiday
arrangements with Trandie Marina Resorts.
- Any unresolved dispute or controversy arising under or in
connection with the services provided by Trandie Marina Resorts
shall be settled exclusively by arbitration, conducted before the
“do we have any” Association in Brunei Darussalam, in
accordance with the rules of that body then in effect.
- The arbitrator shall not have the authority to add to,
detract from, or modify any provision hereof nor to award
punitive damages to any injured party. A decision by the arbitrator
shall be final and binding. Judgment may be entered on the
arbitrator's award in any court having jurisdiction. Each party
shall be responsible for the respective fees and expenses of their
legal representation and the costs of arbitration shall be shared
- Legal proceedings against Trandie Marina Resorts may be instituted
only in a state or federal court within the Country, and any claim
involved in such proceedings shall be decided in accordance with
the laws of Brunei Darussalam. Any legal proceeding against
Trandie Marina Resorts must be commenced within one year following
the date of tour completion. Neither Trandie Marina Resorts nor any
affiliate shall in any case be liable for other than compensatory
damages, and Guests hereby waive any right to punitive damages.